Refund policy

REFUND & EXCHANGE POLICY

NO RETURN / NO REFUND POLICY

We maintain a strict No Return / No Refund Policy on:

Orders placed in standard sizes confirmed by customers.
Change of mind after placing the order.
Sizing issues caused due to incorrect measurements shared by the customer.
Personal style preferences after delivery.

EXCEPTION

If there is a genuine mistake from our side, such as:

Wrong product delivered
Incorrect size delivered
Manufacturing defect

we will take responsibility and resolve the issue as per this policy.

📦 IMPORTANT

Customers are requested to record a clear, continuous video while unboxing the parcel. This helps us verify and resolve genuine product-related concerns smoothly.

🔁 7 DAYS EASY EXCHANGE POLICY – INDIA

We are happy to assist with exchanges in the following cases:

You received the wrong size, colour or design applicable to standard-size purchases.
The product has a genuine manufacturing defect. An unboxing video and clear, high-quality photographs may be required for verification.

NOTE: Return/exchange shipping charges must be borne by the customer unless the issue is confirmed to be due to an error from our side.

How to Request an Exchange

Please:

Contact us within 48 hours of receiving your order.
WhatsApp us with your Order ID and clear photographs/videos of the product.
Our team will review the request and respond within 24–48 hours with the next steps.

Exchange, alteration or replacement will be processed after verification and receipt of the original product, wherever applicable.

1. NON-REFUNDABLE CHARGES

In case of an approved return or exchange, the following charges may be deducted from the refundable amount or payable by the customer:

Payment gateway and online transaction charges
Courier / transportation / return shipping charges
Packaging and handling charges
Processing fee – 3%
Quality check (QC) and warehouse processing charges
Restocking and inventory management costs
COD handling fee, if applicable

Cancellation Before Dispatch

For orders cancelled before dispatch, up to 20% of the order value may be deducted towards payment gateway, convenience, processing, packaging and administrative charges.

2. REFUND AMOUNT CALCULATION

Refund Amount = Product Value – Applicable Non-Refundable Charges

Only the net eligible amount after applicable deductions will be refunded.

3. SHIPPING CHARGES

Original shipping charges, if any, are non-refundable.
In case of exchange, applicable replacement shipping charges shall be borne by the customer unless the issue is confirmed to be due to an error from our side.

4. REFUND TIMELINE

Approved refunds will be processed within 7–10 working days after successful product inspection and acceptance.

The actual time taken for the amount to reflect in the customer's account may depend on the payment gateway or bank.

5. FINAL AUTHORITY

Klassic NX Fashions reserves the right to approve or reject any return, refund or exchange request after inspection and verification of the product.

Klassic NX Fashions also reserves the right to amend this policy when required.

6. EXCHANGE PROCESS – REVERSE PICKUP POLICY

Reverse pickup service is not available by default.
The customer may be required to courier the product back to us.
The product will be inspected after receipt.
Once the product is received and accepted, the eligible exchange or resolution will be processed.

PRODUCT COLOUR DISCLAIMER

Actual product colour may slightly vary from the images shown on the website due to lighting conditions, photography effects and differences in screen resolution and display settings across mobile phones, tablets and computers.

Minor colour variations are therefore considered natural and unavoidable.

📦 RETURN POLICY – INCLUDING CUSTOM ORDERS

Since certain products may be made-to-order or prepared specifically according to customer requirements, we are unable to accept general returns or refunds for:

Change of mind
Incorrect measurements provided by the customer
Personal style preferences after delivery
Products that have been used, washed or damaged after delivery

However, if there is a confirmed mistake from our side, we will review the issue and provide an appropriate resolution.

STORE CREDIT – IF APPLICABLE

In rare cases where Klassic NX Fashions approves store credit instead of a refund:

Store credit may be issued to the customer's website account.
Store credit can be used for future purchases from our website.
Store credit is non-transferable.
The validity period, if applicable, will be communicated at the time of issuance.
Applicable transportation and payment gateway charges may be deducted before issuing store credit.

🌍 INTERNATIONAL ORDERS

We may ship products internationally where shipping services are available.

For international customers:

Return/exchange shipping charges shall generally be borne by the customer.
Applicable customs duties, taxes or international shipping charges are non-refundable unless otherwise required by applicable law.
Exchange or return requests remain subject to product eligibility and inspection.

✂️ ALTERATION SUPPORT

Where alteration support is applicable, customers may contact us regarding minor fit adjustments.

Any applicable shipping or transportation charges for alteration may be borne by the customer.

Alteration support does not apply where incorrect measurements were provided by the customer or where the product has been externally altered.

📌 PRODUCT CONDITION REQUIREMENTS

For an eligible exchange or approved return:

The product must be unused and unwashed.
The product must be in its original condition.
Original tags, packaging and accessories should be retained wherever applicable.
Products that have been worn, washed, damaged or externally altered after delivery may not be eligible for exchange or return.

Exchanges or other approved resolutions will be processed after the original product is received and inspected.

💬 CUSTOMER SUPPORT

We want every customer to have a smooth shopping experience with Klassic NX Fashions.

If you receive an incorrect or defective product, please contact us within the specified time period with your Order ID, clear photographs and unboxing video wherever applicable.

Our team will review your request and guide you through the resolution process.

CONTACT INFORMATION

Klassic NX Fashions
Tiranga Chowk, Vazirabad, Nanded, Maharashtra, India

Email: support@klassicnx.com
Phone / WhatsApp: +91 81492 33318

Website: klassicnx.com